Questions to Ask Your Replacement Window Contractor

Getting replacement windows is a process, and one most people are not familiar with. There is a lot to learn about products and installation. When it comes to a reliable San Diego CA replacement windows contractor, you want someone to get the job done who won’t leave you with any regrets. As such, you can’t afford to hire just ANY window contractor. Looking at three different quotes and comparing prices isn’t going to cut it. You need to give yourself enough time to sit down with each contractor. Ask questions; important questions about the company and what you can expect. In fact, you need to ask these questions:

  1. Are you licensed and insured in this state?

Not all states require licenses, but most do. These are not simply business licenses for tax purposes. These credentials are directly relevant to the competence of the contractor. If state requires licenses, then contractors should have current certificates you can look over. You can also check with local licensing authorities for details. Additionally there are also a variety of programs provided by window manufacturers. These additional certificates indicate the contractor’s degree of knowledge, professionalism, specialties, and dedication to their craft.

  1. How long have you been in business?

As you might have guessed, longer is often better. You want to work with a contractor who is well established in the area, working for more than three years. A contractor who has been in business less than three years might indicate an unstable business or a company new to the learning curve. However, everybody starts somewhere. If you do choose a newer business, consider their referrals more closely.

  1. Do you have a list of references and photos of completed work?

Getting referrals plays a huge part in the buying process. This is especially true when it comes to larger projects like replacement windows. Not all contractors will have photos, but it doesn’t hurt to ask. If not, see if they can provide you with a list of 10 recent customers and their phone numbers. You don’t have to check the entire list, but call three or four at random. These customers will give you a good feel for the kind of service your contractor will provide.

  1. What kind of installation warranty do you provide?

The manufacturer’s warranty on your new windows will not likely cover poor window installation. So, ask your contractor what type of coverage they provide. Be sure you are protected if windows are not properly installed. Typically problems with workmanship will show up quickly and workmanship warranties are for about a year or more. Keep in mind, the length of coverage is not as important as the ability and intent of a company to stand behind their product and services. Reliable contractors will make the effort and stand behind their work.

  1. What are your average lead and project times?

You want to work with a company that completes work on time. This is important if you have strict deadlines. You can get some of this information by asking previous customers if the contractors met the proposed timelines. But remember, most companies do not keep replacement windows on hand. Instead they order from the manufacturer with each customized order. Knowing the lead times as well as completion times will help in the planning stages.

A Few Other Questions

You might also want to ask your contractor:

  • Do you charge for estimates?
  • Do you subcontract, or have your own crew?
  • Who is on site during the installation process?
  • How do I handle service issues after installation?
  • Is painting part of your installation package?
  • What are your payment terms?

Do you have any questions for Pelican Replacement Windows? You can visit us at 2210 LaMirada Dr, Vista, CA 92081. Or, give us a call at (760) 598-6422.

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