Privacy Policy

Last Updated: 7/15/2026

Overview

This Privacy Policy describes how Pelican Windows (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you visit our website, submit forms, communicate with us, interact with advertisements, or use our services.

This Policy also explains your rights under applicable California privacy laws, including the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”).

1. Information We Collect

We collect information in three general ways: directly from you, automatically through your device, and through third-party technologies.

Information You Provide

When you submit forms, contact us, or request services, we may collect:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Project details or service requests
  • Communications submitted through forms, email, phone, or SMS
  • Appointment or consultation information

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Approximate geographic location
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Website interactions and click behavior
  • Referral URLs and search terms

Information Collected Through Cookies and Advertising Technologies

We and our advertising or analytics partners may collect:

  • Device identifiers
  • Cookie identifiers
  • Online activity information
  • Advertising interaction data
  • Website browsing behavior
  • Conversion and remarketing data

This information may be collected through:

  • Cookies
  • Pixels
  • Tags
  • Scripts
  • Analytics tools
  • Similar tracking technologies

2. Categories of Personal Information Collected and Disclosed

The chart below describes categories of personal information we may collect, business purposes for collection, and categories of third parties with whom information may be disclosed or shared.

Category of Information Business Purpose Categories of Third Parties
Identifiers (name, email, phone, address, IP address) Customer communication, estimates, marketing, analytics Service providers, advertising partners, analytics providers
Internet or Electronic Activity Website analytics, advertising performance, remarketing Advertising networks, analytics providers
Commercial Information Project inquiries and service requests CRM or operational vendors
Geolocation Data (approximate) Service area determination, analytics Analytics and advertising providers
Communications Customer service and scheduling Communication platforms and service providers

We do not knowingly collect or process sensitive personal information for purposes requiring a right to limit use under California law.

3. How We Use Personal Information

We may use personal information to:

  • Provide estimates and services
  • Respond to inquiries
  • Schedule appointments
  • Communicate regarding projects or requests
  • Improve website functionality and user experience
  • Analyze website performance
  • Measure advertising effectiveness
  • Conduct marketing and remarketing campaigns
  • Detect fraud or misuse
  • Comply with legal obligations
  • Maintain business operations

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for:

  • Website functionality
  • Analytics
  • Advertising performance measurement
  • Remarketing and targeted advertising

These technologies may collect information regarding browsing behavior across websites and over time.

Users may manage cookie preferences through:

  • Browser settings
  • Cookie consent tools available on our website

5. Third-Party Analytics and Advertising Providers

We may use third-party analytics and advertising providers that collect information about your interactions with our website and advertisements.

Google Services

We may use:

  • Google Analytics
  • Google Ads
  • Google Conversion Tracking
  • Google Remarketing features

Google may use cookies and similar technologies to personalize ads, analyze traffic, and measure advertising performance.

Meta Platforms (Facebook and Instagram)

We may use the Meta Pixel to:

  • Measure advertising effectiveness
  • Create advertising audiences
  • Support remarketing campaigns
  • Deliver personalized advertising

Meta may collect browsing and interaction information associated with your visit.

Microsoft Advertising

We may use Microsoft Advertising technologies, including UET tracking, to:

  • Track advertising conversions
  • Analyze website activity
  • Support remarketing campaigns

6. How We Disclose Personal Information

We may disclose personal information to:

  • Website hosting providers
  • CRM and customer management providers
  • Analytics providers
  • Advertising and marketing partners
  • Communication service providers
  • Operational vendors
  • Legal or governmental authorities when required by law

We do not sell personal information for monetary compensation.

However, certain advertising and analytics activities may constitute “sharing” under California law for purposes of cross-context behavioral advertising.

7. California “Sale” and “Sharing” Disclosure

Under California law, some uses of cookies, pixels, analytics tools, and advertising technologies may be considered a “sale” or “sharing” of personal information for purposes of cross-context behavioral advertising.

We may share the following categories of information with advertising and analytics partners:

  • Identifiers
  • Device identifiers
  • Internet activity information
  • Online browsing behavior
  • Advertising interaction data

We do not knowingly sell or share personal information of consumers under 16 years of age.

California residents may opt out of the sharing of personal information by:

  • Clicking the “Do Not Sell or Share My Personal Information” link available on our website
  • Adjusting cookie preferences through our consent management tools
  • Contacting us using the information provided below

8. California Privacy Rights

California residents may have the following rights:

  • Right to know categories and specific pieces of personal information collected
  • Right to request deletion of personal information
  • Right to correct inaccurate personal information
  • Right to opt out of sale or sharing
  • Right to limit certain uses of sensitive personal information, where applicable
  • Right to non-discrimination for exercising privacy rights

Exercising Your Rights

To submit a privacy rights request, contact us using the information below.

Before processing certain requests, we may verify your identity by requesting information that matches information maintained in our records.

Authorized agents may submit requests on behalf of consumers where permitted by law. We may require proof of authorization and verification directly from the consumer.

We will respond within the timeframes required by applicable law.

9. Opt-Out Rights

You may opt out of certain targeted advertising or sharing activities by:

  • Using the cookie preference controls available on our website
  • Clicking the “Do Not Sell or Share My Personal Information” link
  • Adjusting browser privacy settings
  • Contacting us directly using the information below

California residents may also request to opt out of the sharing of personal information for cross-context behavioral advertising purposes by contacting us using the information provided in this Policy.

10. SMS and Messaging Communications

If you provide your mobile phone number and consent to receive text messages from Pelican Replacement Windows, you may receive SMS messages related to your interaction with us, including:

  • Appointment confirmations and reminders
  • Estimate follow-up communications
  • Installation scheduling and project updates
  • Warranty and service notifications
  • Customer support communications
  • Account-related notifications
  • Promotional or marketing messages, only if you have separately opted in to receive them

Message frequency varies based on your interaction with us.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS messages from us unless you provide new consent.

For assistance, reply HELP, email Info@pelicanwr.com, or call (760) 598-6422.

Your consent to receive text messages is not a condition of purchasing any products or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except vendors and service providers that assist us in delivering SMS communications, or as otherwise required by law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for:

  • Business operations
  • Customer service
  • Legal compliance
  • Recordkeeping
  • Security and fraud prevention

Retention periods are determined based on the nature of the information collected, business necessity, legal obligations, dispute resolution, and enforcement of agreements.

When personal information is no longer required, we securely delete, anonymize, or dispose of it.

12. Data Protection

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be posted on this page with a revised “Last Updated” date.

16. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Pelican Windows
2210 La Mirada Dr
Vista, CA 92081
Email: Info@pelicanwr.com
Phone: (760) 598-6422
Website: pelicanreplacementwindows.com

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